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Free Webinar:

Client Experience Webinar:

Part 1: Digital marketing to keep your clients cool, calm and collectedPart 2: How to save 5 hours a week with online booking

Recorded: Thu Nov 11th, 2021

While practices continue to grapple with new operational challenges in the face of widespread workforce shortages and COVID-19 restrictions, it is more important than ever to ensure that pet owners enjoy a positive experience with your business. In this joint e-seminar, we will explore how digital communications and online booking can help smooth over any issues and keep a smile on your clients’ faces.

You'll learn:

  • How automating appointment booking, new client forms, payments and deposits can save you hours of admin time per week
  • How you can use your digital marketing channels to keep your clients cool, calm, and collectively well-informed.



Dr James Ramsden



PetPack is Australasia’s leading provider of online marketing and communication services for vet practices. Over a 30+ year career, Dr. Ramsden has lent his expertise in veterinary communications to organizations such as Mars Pet Care, Hill’s Pet Nutrition, Merial, Boehringer Ingelheim, Pfizer, Bayer, and PetSure.

Dr. Ramsden has appeared as a ‘vet personality’ on Australian national television shows (Talk to the Animals, Good Morning Australia, The Today Show), and wrote a long-running pet care column for The Australian Women’s Weekly. In the early-2000s, Dr. Ramsden founded PetPack to help veterinary practices improve animal health outcomes, create loyal profitable clients, and achieve growth in their business.

Sharon Kibble

Sharon Kibble

Business Development Manager


Sharon Kibble is a well-known specialist in the veterinary industry with more than 20 years of experience in business processes and animal health technologies across Australia. Sharon’s enduring relationships with practices have been a constant throughout her career, having been at the forefront of practice management innovations for more than 10 years with Covetrus Global Software Services team.

Her current role as Business Development Manager for Vetstoria APAC involves working closely with practice owners and managers to achieve their goals with the software solution best suited to their specific needs. Sharon possesses a never-ending wealth of knowledge to those around her and is dedicated to seeing practices set for success.


Nate Zhang

Nate Zhang

Strategic Partnerships


Nate Zhang is the partnerships manager at Vetstoria who has been responsible for matching veterinary practices with their technological needs since 2019. His day-to-day involves a lot of communication with practice owners, veterinary tech startups and influencers across Europe, North America and APAC, aiming at solving problems as a collective.

He is in a unique position to understand the cultural nuances, market maturity and a huge range of products and services that are available internationally.

Watch on-demand now 👇

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Just sharing some free knowledge that we hope you’ll find useful. Keep Vetstoria in mind next time you have veterinary marketing, practice management, or customer service questions!