WEBVTT

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The new website and the online booking
with Vetstoria has been really,

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really useful for attracting new clients.

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We have it opened up to a much
bigger audience than before.

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We know our clients very, very well.

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We have great in-depth knowledge
of them and their pets.

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And we've got a really nice ethos and a
really nice family feeling to the practice.

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Our website was a little bit embarrassing.
Um, it was just old fashioned.

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It wasn't really dynamic.

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We wanted something that was more engaging.

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So before having Vetstoria, we had clients who
had a problem in the middle of the night, who were

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worried and they didn't have access to be able to
make an appointment first thing in the morning.

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I think it's essential to have a good website

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because that is the face of
what you are trying to do.

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the online booking system that
we wanted to be able to then show

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everything to the clients so that they
can make that decision there and then.

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For me personally on reception, I
think the biggest impact is we've

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reduced the amount of phone calls
because people can book online.

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And I absolutely love the fact
that people can book their

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prescription requests because that's
normally quite a lengthy phone call.

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So we've picked up a lot that way.

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We've also picked up a lot of work from people

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who've Google 'Tortoise Vet' in
Mansfield or whatever to find us.

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So it's definitely opened our
doors to a wider client base and

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and new clients that were unknown to us
beforehand and we were unknown to them.

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People are browsing through, they look at
our website, it's impressive, it looks good.

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They can see what we offer, they know
that they've secured that appointment

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at a time that they need to come and that just
makes our life and the clients' life easier.

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Naturally, we're not sales people.

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We struggle to sell ourselves really.

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We're very good at what we do, but it's easier to

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for people to see that and make their
own conclusion than it is for us to sit

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here and say you should come to us
because we're really good at that.

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And the website allows us to do that.

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You know, we've got little old ladies who can

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make online bookings. I think
it's accessible to everybody.

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I would recommend Vetstoria 100% for the simple
impact it's had on the business of offering more

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to our clients with the website and the seamless
integration of the online booking system.

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Um, I've had no complaints from any of our clients

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who've used it and it's only done
positive things for the practice.