LIVE Workshop:
WORKSHOP: Learn Why Online Booking is the Norm in 2022 and How It Benefits Merlin Users
Wed 6th of April - 7pm GMT
We often talk about how the younger generations are digital natives but the pandemic has turned older generations into millennials. According to a study by Kings College London, 47% of people over the age of 75 were recent internet users. Online grocery shopping during lockdown, vaccination appointment booking and digital covid passport have all become too familiar to people of all ages, not to mention that people had already been booking flights and hospitality services online.
Veterinary appointments and triaging are no exception, as proven by 3000 Vetstoria customers worldwide. In this joint webinar with Merlin, we will demonstrate how online booking has evolved to the point where it can completely replicate your own booking workflow, as well as some tips and tricks to help you save hours of admin time and enhance your customer service.
You'll learn:
- How automating appointment booking, new client forms, payments and deposits can save you hours of admin time per week
- How the triage process can be replicated bespoke to each clinic
- How online booking works with Merlin and how it looks on your system
Speakers:
Edel Burke RVN
Business Development Manager
Vetstoria
Edel Burke (RVN) is a Practice Development Manager at Vetstoria, responsible for helping veterinary practices on a day-to-day basis. A Registered Veterinary Nurse and former practice manager, Edel has over 10-years’ experience working within the practice environment and understands the challenges faced by practice teams.
Host:
Nate Zhang
Strategic Partnerships
Vetstoria
Nate Zhang is the partnerships manager at Vetstoria who has been responsible for matching veterinary practices with their technological needs since 2019. His day-to-day involves a lot of communication with practice owners, veterinary tech startups and influencers across Europe, North America and APAC, aiming at solving problems as a collective.
He is in a unique position to understand the cultural nuances, market maturity and a huge range of products and services that are available internationally.
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Just sharing some free knowledge that we hope you’ll find useful. Keep Vetstoria in mind next time you have veterinary marketing, practice management, or customer service questions!
