Free Webinar:

Is Positive Workplace Culture Still Possible In Veterinary Practices?

Recorded Thursday 5th November 2020 | 5PM GMT (12PM EST) | 45 minutes

You'll learn:

  • What workplace culture currently looks like in the practice
  • How the COVID-19 pandemic has affected teams
  • The impact that workplace culture has on performance (productivity & the recruitment crisis)
  • What management teams can do to help
  • The role that technology plays in facilitating a positive culture

Talk summary:

Stress, long hours, and feeling undervalued. Just a few of the negatives that veterinary professionals have put up with every day, and we thought it couldn’t get any worse until COVID-19 hit.

Some practices have furloughed staff while creating more work for their teams by bringing outsourced processes in-house. Pet owners are complaining, frustrated by new safety measures, reduced service levels, and limited communication. Sadly, those working in practices are feeling the full effect.

We must act quickly and decisively to facilitate a positive work culture (despite the challenges) within the practice. And our panelists have experienced both ends of the spectrum.

This webinar will be hosted by Victoria Deamer-Smith (RVN), Client Advocacy Manager at Vetstoria, and will feature the personal stories of Kathryn Powell who until recently worked at a practice based in Austin, Texas, and Leah Paskell (RVN), District Manager at UK-based emergency veterinary organization, Vets Now.


Victoria Deamer-Smith - Profile

Victoria Deamer-Smith (RVN)

Client Advocacy Manager


Victoria, Client Advocacy Manager at Vetstoria, is responsible for supporting veterinary practices on a day-to-day basis. A Registered Veterinary Nurse, Victoria has experience working within the practice environment and understands the challenges faced by practice staff.

Leah Paskell - Bio

Leah Paskell (RVN)

District Manager

Vets Now

Leah is a Registered Veterinary Nurse and District Manager at Vets Now, an out-of-hours emergency care service based in 60+ locations in the UK. Leah manages 8 locations within her district and understands what it takes to facilitate a positive practice culture.

Kathryn Powell - Bio

Kathryn Powell

Client Support Associate


Kathryn spent over 10-years working within veterinary practices, including as an Assistant Hospital Manager at VCA Arbor Animal Hospital in Austin, Texas, before joining Vetstoria this year as a Client Support Associate. Her role involves interacting with veterinary practices on a daily basis, and she brings a wealth of experience to this discussion.