Setting up Vetstoria: How to stop pet owners from booking emergencies online (+ other helpful fixes)


In this webinar, we will explore how to ensure pet owners book the correct appointments to best prioritize their pet’s health. We are going to show you how to set up Vetstoria to prevent pet owners from booking their emergency appointments online, and provide advice and valuable insights for how best to redirect them to take action incase of an emergency.

We will also cover other helpful fixes to streamline a smoother booking process for your clinic, including:

  • How to encourage clients to honor the availability and book the correct appointment
  • How to prevent new clients from booking in as returning clients
  • How to encourage pet owners to use the same registration details consistently when booking
  • Tips for communicating with pet owners, including use of clear and empathetic language and involving them in the decision-making process

We will finish the event with 10 minutes for Q&A. We hope to see you there!

Who is this for:

  • Practice Owners
  • Practice Managers
  • DVMs
  • Receptionists

About the speakers:

Erin Towell

US Manager of Implementation

Erin has enjoyed over 7 years in the veterinary technology industry, working with products such as eVetPractice, PetDesk, and now leading the US Implementation team at Vetstoria. Erin highly values when Vetstoria’s platform provides immediate support for the hospital staff and offers pet owners a seamless and efficient appointment booking process.

Samantha Quayhagen

Customer Success Executive

Samantha has been with Vetstoria for almost 3 years and wants to help practices utilize technology to their advantage. Having a background as a former receptionist and technician, she loves helping ensure our platform brings not only a great pet owner experience but helps the clinic team spend more time doing what they love- helping save lives.

Frequently Asked Questions (FAQs)

We will always keep your personal information safe.

We ask for your information in exchange for a valuable resource in order to (a) improve your browsing experience by personalizing the Vetstoria site to your needs; (b) send information to you that we think may be of interest to you by email or other means; (c) send you marketing communications that we think may be of value to you. You can read more about our privacy policy here.


Just sharing some free knowledge that we hope you’ll find useful. Keep Vetstoria in mind next time you have veterinary marketing, practice management, or customer service questions!