For Veterinary Groups
Improve visibility, optimize resources and accelerate growth
Maximize growth by enabling automated appointment scheduling across your group. Aggregate booking data to gain better oversight across practices, make better business decisions and support scalability.
Over 3,500 practices trust Vetstoria to provide great booking experiences for their customers
Over 3,500 practices trust Vetstoria to provide great booking experiences for their customers
AniCura reduces admin work and improves customer satisfaction with Vetstoria online booking
AniCura reduces admin work and improves customer satisfaction with Vetstoria online booking.
Part of the Mars Petcare family, AniCura decided to implement Vetstoria’s online scheduling in a number of their practices to reduce admin work and improve customer satisfaction.
Customer Acquisition
Boost conversion rates and reach more customers
Achieve better ROI on your marketing spend by allowing pet owners to schedule their own appointments online 24/7 – the ultimate call-to-action. Extend reach by sharing booking links in email campaigns, text messages, social profiles, or webchat, and take advantage of Vetstoria’s digital marketing capabilities to launch highly targeted campaigns that acquire more customers.
Improved visibility
Reduce staff burnout with better visibility
With the Fill rate platform, you can see the availability of each hospital in your group which includes past appointments and future availability. This will help you,
Make informed decisions on hiring and scheduling
Reduce team burnout and attrition rates
Improve the allocation of your marketing spend
Centralized Reporting
Receive a bird’s-eye view of all your practices
Access group and practice-level performance metrics on custom-built dashboards. Gain insight into customer booking behaviour, appointment traffic sources and use insights to improve resource management. Feed any data into your business intelligence (BI) tools with our flexible API.
Dedicated veterinary group support
Ensuring you get maximum value from Vetstoria
Our specialist implementation and onboarding teams (most are former nurses and technicians, so they get your business) help get you started with success. They’ll work with you to map out a tailored practice roll-out plan and help each practice set up and go live.
Once live, your practices get 24/7 access to support and a dedicated customer success manager responsible for their success. Quarterly reviews are also set to evaluate progress across the portfolio of locations and identify areas for further growth. We’re in this together with you.
Group-Wide Compatibility
Connect multiple practice management systems with Vetstoria
Multiple practice management systems used across your group of practices? Not a problem! Vetstoria natively integrates with more practice management systems than any other veterinary platform – 26 and counting. This means you can allow pet parents to book appointments on any of your group’s practice websites straight into the calendar they use with no fuss.
Operational Efficiency
Automate routine admin tasks at scale
Increase efficiency across your group and scale more seamlessly by automating your entire appointment scheduling process. Appointment-related calls are reduced by up to 70%, and everything from payments to email confirmations and appointment reminders can be placed on autopilot with Vetstoria – the ultimate operational ally.
Client Satisfaction & Retention
Provide a harmonious digital experience
Most pet owners prefer to book appointments online in their own time (we’ve got data to prove it). Cater to their needs and improve client retention by upgrading the digital experience you provide across your group of practices. Customize the look and feel of the booking tool with flexible branding to maintain consistency at scale.
“It’s highly important for AniCura to support its people with technology. If we can reduce the admin work for them so that they can focus on the core business whilst satisfying customer needs, it’s a win-win."
“It’s highly important for AniCura to support its people with technology. If we can reduce the admin work for them so that they can focus on the core business whilst satisfying customer needs, it’s a win-win.”
Martin Kedbäck, Group Customer ExperienceAniCura (Part of Mars Petcare)
“The good thing about Vetstoria is that clinics can be in control of their booking tool and set things exactly as they like to and the flexibility of the system means it can support all our internal processes."
Aniela Peter, Product OwnerIVC Evidensia
Webinar: Future-proof Your Veterinary Business with the Power of Vetstoria
