Make it easy for pet owners to come back to you

It costs five times more to acquire a new customer than to retain your existing clientele (Forbes).

Pet owners are loyal to veterinary practices that offer great service and put their pets’ health first. So, how can Vetstoria help?

Vetstoria client retention

Over 6000 practices globally use Vetstoria to reduce calls and provide great pet owner experiences

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Wylie Veterinary centre

Over 5000 practices trust Vetstoria to provide great booking experiences for their customers

online booking flow

Online booking made easy

High call volumes mean your team might miss some calls. Or they are unable to pay attention to customers in the practice.

With Vetstoria’s online booking platform, you can relieve your team of that high volume of calls and provide great care to your customers. Best of all, you can set appointments to reduce clients’ wait times and adjust the duration based on appointment type as you wish.

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Send out appointment reminders and confirmations

Help pet owners remember their appointments by sending automated email confirmations and reminders so pet owners arrive on time. Our emails are completely customizable, and pet owners can reschedule via a link in the email.

See how you can do this

Automated vaccination reminders

Our survey shows that 80% of pet owners would rather make their payments online because it’s more convenient than coming into the office. Vetstoria offers online payments, and pet owners’ bookings will be confirmed after paying either a deposit or the full payment upfront.

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Secure remote video consultations

81% of pet owners opt for telemedicine appointments when they need quick advice or a consultation. Use our telemedicine capabilities to provide remote care on any device. You can easily offer these appointments via our online booking platform, which seamlessly integrates with your practice management software and helps you retain clients.

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Personalized experiences by learning pet-owner behavior

Vetstoria’s analytics identify devices used to book appointments, the most popular times and dates of appointments, and other useful information that help you optimize your performance.

Explore our analytics

What customers say

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"People are booking continuously on Vetstoria. It's cut our phone calls by at least 60%. Clients find it very easy to use and are loving it!"

Martin Brice, Owner & Veterinarian - Emerson's Green, Veterinary Surgery


Customer Story

Emerson's Green reduces call volume by 60% with Vetstoria and boosts team productivity