Say goodbye to no-shows and improve client compliance

Pet owners, especially new pet owners, like to shop around before picking a vet or practice they like. Reduce your practice’s no-show rate and increase pet owner compliance with Vetstoria’s online payments and reminders features.

Over 3,000 practices trust Vetstoria to book more than 350,000 appointments every month

IVC Evidensia
university of sydney
Village Vet - Logo
Linnaeus Logo
Blue River PetCare
VetPartners Logo - Vetstoria Customer
Wylie Veterinary centre

Over 3,000 practices trust Vetstoria to book more than 350,000 appointments every month


Online payments to the rescue

Offer pet owners contactless payment options. Charge a deposit or the full payment upfront to ensure pet owners arrive for their appointments.

Learn more about payments

Automate reminders and confirmations

Set up automated emails to confirm appointments as soon as pet owners book. You can also send pet owners reminder links, ensuring they make it to the appointment on time.

Appointment reminders
Appointment Screening

Make it easy to triage appointments

With appointment screening, you can set up trigger words that prompt actions from pet owners during the online booking process. Whether pet owners will be prompted to call the practice directly for surgery or informed that their pet may be experiencing an emergency, our online booking platform helps your team save time by automatically prompting pet owners to act.

Learn more

Communicate important information to pet owners via disclaimers

Set up customized disclaimer messages to appear at the start of the pet owners booking journey to share details on procedures, prepping for the appointment, rules and regulations and COVID related restrictions at your practice.


What customers say

"It started during the COVID time where we had 59 no-shows per month but after using Vetstoria we had none! And payments has been a great feature for us"

Maddie Plugaru, Director and Business Manager - Stokewood Veterinary Centre


Inside Vetstoria: Leveraging digital payments to handle no shows