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FAQ

Registering with Vetstoria Online Booking:

Click on the ‘Get Started’ button to register for our service. You will receive an email with all the details required to start using online booking.

 

We operate an all inclusive fixed monthly subscription dependent on the size of your clinic. Please get in touch with us to find out more.

 

Vetstoria works on a monthly basis – and you can opt out at any time.

Booking Process:

No. Vetstoria updates your calendars in real time. If two pet-owners are attempting to book the same appointment slot at the same time, the user completing the process first will secure the appointment. The second user will be shown a message explaining that the selected slot is no longer available.

Appointments are booked real time and appear immediately in the practice management software.

Appointments booked online can be re-scheduled or removed from your software exactly as if they had been booked over the phone or at the front desk.

Setting up with my practice:

We are happy to do the setup for you based on your requirements. We will also liaise with your practice management software provider to establish the real time connection.

Vetstoria offers different customisation options in order to make sure the booking widget fit well within your website. We can offer widget placement suggestions by UI professionals if the clinic requires it.

Please find our integration partners to see if we can immediately start with your clinic.

If you don’t see your provider – please contact us! We’re constantly adding new software integrations.

Configurations and Settings:

We offer over 80 different customisation options, we can discuss your requirements and showcase how it can be accommodated via an online demonstration. Please click here to schedule a demo.

No, we do not recommend to create a specific diary for online booking. The appointments booked online should go into your existing diary.

Instantaneously, the synchronisation with your software is real-time. This means any changes you make in your software will apply immediately in your online booking tool. For instance if a veterinarian is off sick, simply update your system and the online scheduler will update itself immediately.

Going live with online booking:

Vetstoria will start working seamlessly with your practice management software without disturbing your front desk for web bookings. The training of the clinic front desk staff is very simple as they will continue using the clinic software as usual. There is no need to access Vetstoria as our software works behind the scenes of the clinic software.

We will do a comprehensive internal testing of your account and when we are happy that your setup requirements are matched, we will request the clinic to do a round of subsequent testing. Clinic will only make the tool available to their clients is satisfied the specific requirements are met.

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