View all our customisations here.

Clinics using Vetstoria’s real-time online booking showcases their live availability. When a slot is selected by the pet owner and the booking is confirmed, Vetstoria instantly updates the clinic’s schedule. If two users are trying to book the same slot simultaneously, the first to complete the process secures it. The second user is informed that the slot is no longer open. This rule applies to both bookings made online by pet owners, and those made in the clinic by your receptionist. This tool eliminates the possibility of double bookings and offers numerous benefits to both the clinic and pet owners. There are a range of rules that clinics can apply to limit the real-time availability that is shown to their clients at any given time.

Learn more about our customisation options.

We’ve developed a number of mechanisms to ensure that pet owners use the online booking platform in the correct way. First, when a pet owner chooses an appointment option, such as vaccination or consultation, it is possible to show a specific message to clear up any potential misunderstandings. By default, we also block appointments for surgical, dental, and emergency treatments. When appropriate, we also ask for a stool sample or urine sample and all of this can be triggered by the online booking platform prompts. Of course, this may be customised for each clinic, and these can vary depending on the appointment type.

Hear more from our co-founder here:

Our sophisticated configuration tools will allow you to schedule those new clients with the right vet at the right time. Using the new client form you can obtain more details from new clients prior to booking an appointment, such as the pet’s temperament, breed, age, and a variety of other factors. You can also add any custom questions and ask for previous doctor details to get all of the information you need from the pet owners. To prevent no-shows, you can also take deposits from the pet owners in order to secure their appointment. This ensures that you’re using your appointment slots for pets who need it.

Hear more from our co-founder here:

Vetstoria is synchronised with your practice management system (PMS) in real-time. This means that appointments made online via Vetstoria appear immediately in your PMS, and appointments booked in the clinic by your receptionist (or emergency block-offs), are immediately reflected in Vetstoria. ⬇️

This also prevents double bookings! If two pet owners attempt to book the same appointment slot, the user completing the process first will secure the appointment. The second user will be shown a message explaining that the selected slot is no longer available. Whoever completes the process first will secure the appointment.

To see how Vetstoria appointments appear in your PMS, check our integrations page.

No, you won’t lose your personal touch! The time you’ll save with Vetstoria enables you to add your personal touch where it is needed most. Your clients will easily book their routine appointments online, when it suits them; freeing up your staff and phone lines for more critical appointments and emergencies. So you can spend more time giving care and attention to those who really need it.

Hear more from our co-founder here:

Vetstoria Content Packs are our completely editable marketing assets that you can use to promote appointments and communicate with clients. Simply use the packs as they are or edit the elements and they’re ready to go! We have a range of templates that include printable assets for in the clinic, pre-made social media posts and captions, emails and text messages, and even video reel templates! The packs are completely free and are available to everyone – regardless of whether or not you use Vetstoria. We release new packs every couple of weeks, so don’t forget to subscribe to our newsletter to be the first to know!

No contracts! Vetstoria works on a monthly basis, so you can opt-out at any time. And because we’re so sure you’ll love Vetstoria, if you don’t want to continue with it in the first 30 days, we won’t charge you for the first month.

It is easy to get multiple clinics set up on Vetstoria. We can set these branches up on the same account, or individually if you prefer. It will take us a bit longer to do this, as there will be different configurations for each clinic and multiple Vetstoria champions for us to train – but our team will support you every step of the way!

Our onboarding team is made up of former vet nurses and practice managers, who will guide you through the setup process to ensure that together we can clarify your needs and requirements. This will involve multiple account checks and tests to ensure you are satisfied before going live!

Once you’re live, Vetstoria will work seamlessly with your practice management software, without any work required from your team! Your staff will continue to use the clinic software as usual, and easily see upcoming bookings made through Vetstoria within your PMS.

Vetstoria helps veterinary teams reduce inbound calls and the hustle around the front desk by enabling teams to specially customise their appointment scheduling software. It reduces the admin work of veterinary receptionists and saves more time for veterinary teams. By using Vetstoria, veterinary teams have more time to manage clients and their pets with fewer interruptions for routine appointments. Since vetstoria works in real-time, veterinary teams can update the schedule instantly and these changes will be replicated in their online booking system. The same works in reverse, so any bookings made online will be instantly reflected in the practice management system. With Vetstoria, your team has control over what can be booked and when. Fully customisable to your practice need.

No, Vetstoria updates your calendars instantly, so appointments cannot be double booked. If two pet owners attempt to book the same appointment slot, the user completing the process first will secure the appointment. The second user will be shown a message explaining that the selected slot is no longer available. This works the same way if your receptionist is booking an appointment in the clinic and another client booking one online – whoever completes the process first will secure the appointment.

Hear more from our co-founder here:

We recognise that like practices, clinicians also have individual ways of working. Some clinicians only take certain appointments, need more or less time with clients, or only see specific species or cases. We have a full array of customisations so that Vetstoria can meet the individual needs of your clinicians and their diaries.

Vetstoria allows you to prioritise appointments in the way that best suits you. For example, you may prioritise sick pet appointments over vaccines, or returning clients over new clients. Our ‘reserved slot count’ feature makes it possible for you to hold spaces for particular appointment types each day. You can also use our ‘gap to earliest available slot’ feature, which allows you to prevent clients from booking certain appointments without enough advanced notice. For example, you may set a 48-hour gap to the earliest slot for vaccinations so that people are not able to book same-day vaccinations. This feature is particularly helpful if you need time to order in medication or prepare for certain appointment types. These features allow you to customise Vetstoria to give you complete control over who you see and when.

Vetstoria is clever enough to detect particular words or appointments that may be an emergency. In these cases, it will inform the client that it appears to be an emergency and instruct them to call the clinic instead. We have a large range of emergency trigger words like ‘blood’, ‘diarrhea’, ‘vomiting’, and all the common misspellings too! The trigger words you use for emergencies, and the messaging that you display to clients, can be completely customised by you. For example; instead of showing a message that tells the client to call you, you may have another service you want to direct them to or another clinic that tends to emergencies. You can easily add this information to make it nice and easy for the client to take the necessary steps to help their pet.

Yes, you have complete control of your schedule! For example, you can set the ‘maximum appointment count’ to limit how many vaccine appointments you take per day, and you can limit the days and times you accept different appointment types, and different clients. For example, you can prioritise sick pet appointments over vaccines, or prioritise returning clients over new clients.  You can also use the ‘reserved slot count’ to hold spaces for particular appointments, or the ‘gap to earliest slot’ feature to prevent clients from booking different appointments without enough advanced notice. You can also add emergency block-offs during the day, or if you want to keep the first appointment of every hour unavailable, we can set this up with an hourly pattern. These features combined give you complete control over who you see and when. These features allow you to customise Vetstoria to give you complete control over who you see and when.

If you’re short on vets and you want to save slots for emergencies and walk-ins, you can use our ‘maximum appointment count’ and ‘reserved slot count’ features. For example, you might decide you only want to have 2 slots available for vaccinations per day across all calendars and clinicians. So you can set your maximum appointment count for vaccinations to ‘2’. This feature is also great for longer appointments; like health or traveling certificates. You may decide you want to limit these appointment types to just one bookable slot per day.  You can also use our ‘reserved slot count’, which keeps a certain number of appointments reserved per clinician or calendar, so you have the capacity to tend to emergency walk-ins. For example, you could reserve 4 appointments per day for each clinician, to give you more control. These features allow you to customise Vetstoria to give you complete control over who you see and when.

Yes, you can. Vetstoria is clever enough to detect particular words or appointments that may be an emergency. In these cases, it will inform the client that it appears to be an emergency and instruct them to call the clinic instead. The triggers you use for emergencies, and the messaging that you display, is completely customisable by you. For example; instead of showing a message that tells the client to call up, you may have another service you want to direct them to, or another clinic that tends to emergencies. You can easily add this information to make it nice and easy for the client to take the necessary steps.

Hear more from our co-founder here:

The payment feature can be very effective at reducing no-shows at your clinic. You can require full payment or pre-authorised deposits upfront, based on the type of client and the appointment being booked. You can find more information on payments here.

No, you won’t lose your personal touch! The time you’ll save with Vetstoria enables you to add your personal touch where it is needed most. Your clients will easily book their routine appointments online, when it suits them; freeing up your staff and phone lines for more critical appointments and emergencies. So you can spend more time giving care and attention to those who really need it.

Hear more from our co-founder here:

Yes! There are two ways we can do this. The first option is to set up Vetstoria with a ‘medication’ diary, to be used exclusively for picking up medication. You can then display this on your website, separately from your appointment booking tool. Or you can opt for the second option, where medication ordering and appointment booking is all in one place. Here we will add medication ordering as an appointment type within your online booking tool and include specific instructions for clients who select this appointment type.

Once Vetstoria has been set up, there are multiple ways your clients can book online. You can embed Vetstoria in your website, add a floating button to your homepage, and add your online booking link to your social media channels and Google profile. You can also add personalised reminder links to your client communications, so they can simply click the link to make their booking. To see an example of how Vetstoria looks to clients visiting your website, try it yourself here.

Vetstoria’s Blocklist feature allows you to block specific clients from using the online booking tool.

If you have a client who is a bad debtor or perhaps needs extra time for their appointments, then you can choose to prevent them from booking their appointments online. Instead, these clients will need to call in and speak to your team so that you are able to make the necessary arrangements for them.

There are three different data points you can use to block clients from booking online: their email address, telephone number, or IP address. You can add multiple email addresses or phone numbers for each client.

Once you have blocked a client, if they attempt to book an appointment online they will see the following alert, designed to look like a technical error, encouraging them to contact the clinic.

You can remove a block at any time by simply clicking the recycle bin button to delete the entry.

We’ve developed a number of mechanisms to ensure that pet owners use the online booking platform in the correct way. First, when a pet owner chooses an appointment option, such as vaccination or consultation, it is possible to show a specific message to clear up any potential misunderstandings. By default, we also block appointments for surgical, dental, and emergency treatments. When appropriate, we also ask for a stool sample or urine sample and all of this can be triggered by the online booking platform prompts. Of course, this may be customised for each clinic, and these can vary depending on the appointment type.

Hear more from our co-founder here:

No, you should not create a diary for your online booking appointments. Vetstoria is designed to integrate neatly with your clinician or consultation room diaries in order to serve your team in the most efficient way possible.