Streamlining Admin Work with Vetstoria - Insights from Clinic Staff


In this discussion, we are bringing the front desk teams and previous practice managers at veterinary clinics together for an informal discussion around their experiences using online booking in the clinic. This is a great opportunity to hear how they feel their role is supported by technology, their experiences, insights, challenges, and success stories!

We would love to hear from you too! You are welcome to join in with your afternoon cup of tea :coffee: and share your experience of overcoming a certain challenge you faced in the clinic. It’ll help so many of you joining in so many ways…
We want you to be a part of the webinar. We want to make it as interactive as we can.

It would be a casual discussion around topics like:

  • Managing appointments
  • Dealing with challenges or emotional situations
  • Discussing best practices for client services and satisfaction and more

Who is this for:

  • Practice Owners
  • Practice Managers
  • DVMs
  • Receptionists


Ishara Profile

Ishara Naotunna

Head of Product Marketing

Ishara is Vetstoria’s head of product marketing. Owns messaging, CI & sales enablement, and feature launches to ensure all users know about Vetstoria.

About the speakers:

Nicole Aguilera

Sales Representative

Nicole is a Florida Gator and previous practice manager for a general practice multi-location veterinary company. She has a pitbull/lab mix who loves to get into trouble and a blue russian cat that loves to cuddle. Her current hobbies are making textured paintings and hanging out with her family.

Trista Parsons

Customer Success Manager

Trista loves working with other veterinary professionals to streamline their communications and keep their practice operations running smoothly. Her background as a Veterinary Practice Manager and CSR at PetDesk helps her connect with veterinary teams on a deeper level.. By leveraging the amazing technology available through digital services at PetVisor, one can better engage clients, create a more efficient workflow, and have more time to do what we love: help pets!

Clare Rogers

Reception Manager

Clare has worked in the veterinary industry in a variety of roles for 20+ years. She joined Wylie Veterinary Centre in April 2023 as Reception Manager and has been enjoying her new role, going back to what she loves the most- the reception.

Claire Hopkins

Rota and Diary Coordinator

Claire works at the Wylie Veterinary centre, organizing the reception and vet rotas, manage holiday bookings and sickness cover. She monitors the bookings diary closely for Upminster and Brentwood and manage the online bookings system. She also looks after client admin including welcome emails and terms and conditions as well as sending the reminders for vaccinations and health care plans.

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Just sharing some free knowledge that we hope you’ll find useful. Keep Vetstoria in mind next time you have veterinary marketing, practice management, or customer service questions!