LIVE DIGITAL EVENT
What pet parents want in 2026: new data to improve care & drive revenue
23 April 2026 | 1 pm AEST | 45 minutes + Q&A
Our latest research uncovers what 2,000 pet parents expect from their vets, and where many clinics are falling short—just like how 58% of pet parents have had issues when they try to book an appointment with their vet.
Join us live to discuss more of these findings and learn how to keep up with evolving client expectations. Can’t make it? Register now, and we’ll email you a recording later!
Join us LIVE to learn why:
Vet clinics are losing their long-term customers.
35% of pet owners say they’re likely to switch veterinary clinics this year—we’ll show you how to appeal to them.
Your website needs to ensure you’re being chosen by pet owners.
Nearly 1 in 3 pet parents consider a poor website to be a deal-breaker when choosing their vet.
Having the right tools can help effortlessly grow your revenue.
44% of pet parents are more likely to rank good technology as a top-three factor when choosing a vet.
Who should attend?
✔️ Veterinary practice owners and managers
✔️ Front desk and client service teams
✔️ Marketing professionals in veterinary businesses
✔️ Anyone looking to improve team efficiency and client satisfaction
Meet the speakers
Claire is an experienced Account Manager and passionate Customer Success advocate in the SaaS industry, and is dedicated to making a meaningful impact for her clients. She partners with veterinary professionals and clinics across the APAC region, helping them maximise ROI and achieve their goals through innovative software solutions. With a strong focus on building genuine relationships, providing strategic insights, and delivering tailored solutions, she ensures her clients receive the support they need to succeed.
Ishara is a Director of Product and Customer Marketing where she oversees messaging, competitive intelligence, sales enablement, launches and customer communication for Vetstoria products. She loves to read, listen to music, hang out with her dogs Nickey M and Cookie and pretend she’s an interpretive dancer.
150+ downloads and counting!
Download the 2026 Pet Parent Research Report today
We surveyed 2,000 pet parents in the UK and Australia to uncover how digital tools, communication, and seamless clinic interactions shape satisfaction and loyalty.
With already over 150 downloads, learn more about the latest veterinary communication insights by diving into the 2026 Pet Parent Research Report.
Register for free before it’s too late!
Reserve your seat today and discover how to bridge the gap between pet parent expectations and the reality of clinic life. If you can’t attend, sign up anyways—we’ll email you a recording after the show.
About United Vets Group (UVG):
The United Vets Group (UVG) is the largest membership community of independent veterinary professionals across Australia and New Zealand.
A veterinary practice joins UVG to benefit not only financially from our industry leading manufacturer rebates, but to create and foster relationships within their local and international veterinary industry through marketing initiatives, training and professional CPD and knowledge sharing whilst retaining their independence to practice as they choose.
