Showcase Your Services: Custom Appointment Types using Vetstoria

Did you know that with Vetstoria, you can easily add all your services as custom appointment types? It’s a great way to triage appointments right from the start, ensuring a smoother and more efficient process. With 67% of people prefer booking healthcare appointments online (TechReport,2023), Vetstoria’s online booking platform allows clinics to tailor appointment types to reflect the services they offer, improving convenience for clients and efficiency for your team.

The power of choice

Offering a variety of appointment types is like giving pet owners a menu of options to pick exactly what they need. Whether it’s a routine wellness exam, a vaccination, or a specialty consultation, they can choose what suits their pets best. Clearly displaying these choices in your booking tool not only helps them make informed decisions but also shows off the wide range of services your clinic offers.

“Thanks to Vetstoria, we no longer need to pull nurses to support reception to book, change, or cancel appointments.”

-Sian Dear, Practice Manager at Hilltop Vets

Customising appointment types isn’t just about convenience for clients—it also helps your clinic run more smoothly. By categorising appointments, such as annual check-ups, dental cleanings, or urgent care visits, your team can allocate time and resources more effectively. This means less overbooking, more accurate time management, and a balanced workload for your staff.

Gaining Insights to Improve Services

Custom appointment types also unlock a treasure trove of data. With the ability to track which appointment types are most popular and identify client preferences, your clinic can easily spot trends and adapt to meet the needs of your patients more effectively.

For instance, if wellness exams consistently fill up, it might signal an opportunity to promote additional preventative care services. These insights can also shape your marketing strategies and inform decisions about expanding service offerings.

The most frequently booked appointment types online include:

• Consultations
• Vaccinations
• Pet Health Club Checks
• Nail Clips
• Anal Gland Expressions
• Revisits
• Wellness Screenings

Review Your Custom Appointment Types Today

Offering custom appointment types isn’t just about organisation, it shows that your clinic values efficiency, client satisfaction, and staying ahead of trends. With Vetstoria’s online booking, setting up and managing custom appointment types is easier than ever.

“The whole process was so easy. I trialed it myself several times, and it’s very easy to book an appointment at the time and day you want and with the vet you want. Being able to book appointments whenever you want makes working with us a lot more convenient for our customers.”

– Justine Madeira, Duty Practice Manager at Wolds Veterinary Clinic

Start showcasing your services and elevating your booking experience today! If you are an existing customer and want to add or review how you display your appointment types, reach out to support@vetstoria.com. Or if you are a new here, book a demo to see how Vetstoria’s online booking can work for your clinic.