
445
appointments booked in a month
47%
out-of hours bookings
13%
new clients taken in 2024
This data is from January 2024 to December 2024
The challenge
The clinic was overwhelmed by phone calls—especially in the mornings—leading to staff stress and delays in appointment scheduling. They needed a more efficient, tech-enabled solution to reduce call volume and offer clients greater flexibility without disrupting current systems.
The solution
Vetstoria was implemented following a recommendation from AniCura HQ. Despite initial concerns about team adoption and system integration, the transition was smooth. The clinic found Vetstoria easy to customise and appreciated the responsive support from the Vetstoria team.
The results
Estimated 20% reduction in phone calls
Fewer early morning call surges
Clients can book 24/7, even when the clinic is closed
Easier schedule management with custom appointment types


‘The transition to using Vetstoria was smooth.’
The clinic adopted Vetstoria following a recommendation from Anicura headquarters, as it was already being successfully used at other locations.
“Initially, we had concerns about what the staff would say about adopting tech and also integrating with our existing systems, but the transition was very smooth.”
‘The clinic has seen about 20% reduction in call volume.’
Maud, Vet Assistant at the clinic, went on to tell us about the noticeable decrease in phone calls.
“Since implementing Vetstoria, we’ve noticed an estimated drop of 20% in phone calls. Many of our clients now book online instead of calling, which has made a huge difference in our daily workflow.”
“With Vetstoria, our receptionists are less overwhelmed, especially in the mornings when we used to receive a flood of calls. Even our clients find it easier to schedule their appointments, improving their overall experience.”

‘One of the things I love most about Vetstoria is how easy it is to customise.’
Maud and the clinic team find the platform’s backend pretty easy to navigate and love the fact that they get ongoing support from Vetstoria.
“We can control appointment availability, manage different consultation types, and ensure scheduling works for our team.”
“Whenever we need help, Vetstoria’s support team—especially Azad—has been quick to assist.”
‘‘Pet owners appreciate the flexibility of scheduling without waiting for the clinic to open’
Clinic’s pet owners love the ease of booking with Vetstoria. Infact, they have mentioned this to the clinic staff and it makes their life so much easier. They also limit bookings to one week in advance to ensure they have availability for urgent cases.
“Vetstoria allows our clients to book appointments at any time, even when the clinic is closed. This is particularly helpful because:
- Clients don’t have to wait until we open to book an appointment.
- We’ve reduced early morning phone surges, as many bookings happen overnight or on weekends.”

‘Would I recommend Vetstoria? 100%’

“The ROI may be hard to quantify, but the daily improvements are undeniable. Vetstoria has truly transformed how we manage appointments, allowing us to work more efficiently while providing a better experience for our clients.”
Dr. Hanzenne, Veterinary Clinician

“For any clinic looking to reduce phone traffic, improve scheduling efficiency, and enhance the client experience, Vetstoria is an excellent solution.”
Maud G, ASV
Vetstoria’s real-time online booking drastically reduces phone calls and keeps you in control.
Book a free demo with us today and see how we can help you grow!

Dr. Hanzenne, Veterinary Clinician
Dr. Vet. Claire Hanzenne works at the AniCura LorraineVet practice in Dombasle-sur-Meurthe as a clinician in general medicine and surgery. She holds a Diploma of Fundamental Veterinary Studies obtained in 2009 from the National Veterinary School of Nantes.
Furthermore, Dr. Vet. Hanzenne is currently continuing his training at the National Veterinary School of Toulouse with the aim of obtaining a Certificate of Advanced Studies in Veterinary Hematology and Biochemistry.
Dr. Vet. Hanzenne joined the practice in 2013.

Maud G, ASV
Maud has been a veterinary nurse since 2009 and has been part of the LorraineVet team since 2011, working full-time at the Dombasle-sur-Meurthe clinic since 2014.
In her role, she wears many hats. She welcomes clients, manages appointment scheduling, handles sales at the front desk, and supports veterinarians during consultations and surgeries. Maud also cares for hospitalised animals and takes charge of administrative duties, including accounting, managing outstanding payments, and overseeing the medication and pet food inventory.