Wolds Vets averages 70+ appointments in the first week

Wolds Vets had one major issue: an extremely high volume of phone calls to the office. Given that the practice’s front desk had only two receptionists to answer calls and book appointments, it was quite a tough task to manage, especially because the practice found that it was missing certain appointment booking calls and unable to cater to customers’ demands.

To reduce the influx of phone calls and better manage the online appointment booking process, Wolds Vets sought a solution that helped ease the excess volume of phone calls: an easy booking process providing convenience to customers and catering to the modern-day requirement of booking appointments online. So, they turned to Vetstoria’s real-time online booking feature for help.

According to Justine, the following are some of the features that got Wolds Vets excited about Vetstoria:

Features such as adding a gap to the earliest time slot and setting a limit per appointment type have been very helpful for Wolds Vets, as it has helped them get rid of a significant amount of manual work for their front desk staff and reduced the time it takes to implement these features manually when necessary. Thanks to Vetstoria’s support team, the practice has been able to hop on these features and make their practice life easier and more efficient!

The ease of booking appointments using Vetstoria caters to the convenience of both the customer and the practice. Wolds Vets has many customers who book appointments during and outside of the practice’s office hours, which alleviates the pressure on the phone lines.

According to a recent analysis conducted at the practice, the most popular times pet owners prefer to book their appointments are during the evening, which is usually outside of regular office hours. With Vetstoria, these bookings can be made at the convenience of their home via any device and the appointments are accurately and quickly received by the practice, enhancing workflow and ensuring the practice doesn’t miss another appointment.

Vetstoria’s online booking feature enables customers to choose their most convenient date, time, and even their preferred vet prior to making the appointment. This allows the practice to meet pet owner demands.

Want to see how Vetstoria works for your practice? try it yourself today!

Wolds Vets received a number of appointment bookings via the Facebook and Google My Business integrations that Vetstoria offers. Once a customer reaches Wolds Vets’ social platforms, they are directed to the website for appointment bookings. This has enabled Wolds Vets to get many of those bookings — and they noticed the difference in the very first week!

Thanks to Vetstoria’s online booking capability, Wolds Vets has gained an edge over their competitors. Now, Wolds Vets is one of the only practices to offer online booking in their area. Vet practices will always receive phone calls, but thanks to Vetstoria, the Wolds Vets front desk staff has been able to significantly cut that phone time and focus their valuable time on more important tasks, like customer care — and even taking a break!