Inside Vetstoria: How to Manage New Clients

Getting new clients or new pet owners to your practice may not be a challenge for you right now. In a way, it’s a good problem to have. More pets are getting adopted, and we’re here for it.

But when you do need to take in a new client or two (or even 50, we know how it goes), how do you manage it?

What kind of best practices are suited to manage a large volume of clients? And how do you use a platform like Vetstoria to help you do this?

Key takeaways from session:

  • How to accept new clients more comfortably.
  • Tips and best practices to manage your time and staff.
  • Vetstoria features that help manage new clients.

Who is this for:

  • Practice managers.
  • Customer service or front-desk teams.


Victoria Deamer-Smith



Victoria is responsible for supporting veterinary practices daily and managing our onboarding and implementation team. A Registered Veterinary Nurse with 14 years of experience working within the practice environment, Victoria understands the challenges faced by practice staff.

Ida Geiger



As head of Vetstoria’s customer success team, Ida works closely with veterinary groups and consolidators. She provides strategies and recommendations to marketing and IT operations teams of veterinary groups and practices that help them make the most of Vetstoria’s platform. Ida has previously held roles in project management, marketing, and communications.

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Just sharing some free knowledge that we hope you’ll find useful. Keep Vetstoria in mind next time you have veterinary marketing, practice management, or customer service questions!