Fewer no-shows. Better client compliance.

Clinics using Vetstoria’s real-time online booking showcases their live availability. When a slot is selected by the pet owner and the booking is confirmed, Vetstoria instantly updates the clinic’s schedule.

If two users are trying to book the same slot simultaneously, the first to complete the process secures it. The second user is informed that the slot is no longer open.

This rule applies to both bookings made online by pet owners, and those made in the clinic by your receptionist. This tool eliminates the possibility of double bookings and offers numerous benefits to both the clinic and pet owners. There are a range of rules that clinics can apply to limit the real-time availability that is shown to their clients at any given time.

Learn more about our customisation options.

The payment feature can be very effective at reducing no-shows at your clinic. You can require full payment or pre-authorised deposits upfront, based on the type of client and the appointment being booked. You can find more information on payments here.

Vetstoria updates your calendars instantly, so appointments cannot be double-booked. If two pet owners attempt to book the same appointment slot, the user completing the process first will secure the appointment.

The second user will be shown a message explaining that the selected slot is no longer available. This works the same way if your receptionist is booking an appointment in the clinic and another client booking one online – whoever completes the process first will secure the appointment.

To help prevent forgotten appointments, Vetstoria uses automated confirmations and reminders that send instant booking confirmations the moment a slot is reserved.

By delivering automated emails with full appointment details and calendar links, followed by timely reminders and preparation instructions, the system keeps the visit top of mind, significantly reducing no-shows and late arrivals.

Our sophisticated configuration tools will allow you to schedule those new clients with the right vet at the right time. Using the new client form you can obtain more details from new clients prior to booking an appointment, such as the pet’s temperament, breed, age, and a variety of other factors.

You can also add any custom questions and ask for previous doctor details to get all of the information you need from the pet owners. Whether at the front desk, over the phone, or online, Vetstoria Pay streamlines transactions to make them smoother and more cost-effective with market-leading rates.

Vetstoria is clever enough to detect particular words or appointments that may be an emergency. In these cases, it will inform the client that it appears to be an emergency and instruct them to call the clinic instead.

We have a large range of emergency trigger words like ‘blood’, ‘diarrhea’, ‘vomiting’, and all the common misspellings too! The trigger words you use for emergencies, and the messaging that you display to clients, can be completely customised by you.

For example; instead of showing a message that tells the client to call you, you may have another service you want to direct them to or another clinic that tends to emergencies. You can easily add this information to make it nice and easy for the client to take the necessary steps to help their pet.

• Update your hold message: update your clinic’s hold message to inform callers about the option to book online through Vetstoria.
• Use social media channels: leverage your social media channels to spread the word about online bookings. Share posts, stories, and updates about the convenience of using Vetstoria for scheduling appointments.
• Print posters in the clinic: create informative posters and display them within your clinic.
• Send text and email notifications: send text and email notifications to your clients, informing them about the ability to book appointments online through Vetstoria.
• Use our Online Booking content pack: we offer an online booking content pack that contains pre-made materials such as graphics, templates, and text that you can use to promote online bookings. Check out our Online Booking content pack here.
• Leverage your Google Business Profile: Ensure you have an active Google Business Profile (or create one). Once set up—a process our 24/7 support team can help you with—a “Book Online” button will appear on your Google Business Profile. This allows pet parents to book appointments directly through Google Search or Maps.

The Vetstoria Product Tour is an interactive guide designed to walk you through the full capabilities of the Vetstoria platform. It showcases our comprehensive solutions, including Vetstoria Veterinary Online Booking and Vetstoria Websites, demonstrating how they can streamline your clinic’s operations and enhance your online presence.

You’ll gain a deep understanding of:

• Vetstoria Veterinary Online Booking: See how seamless online appointment scheduling works, from initial client interaction to instant confirmation, and how it reduces phone calls and frees up your team’s time.
• Vetstoria Websites: Discover how our beautifully designed, SEO-optimised websites help you stand out online, attract new pet parents, and grow your client base.
• The complete Vetstoria platform: Understand how all components work together to provide a holistic solution for efficient clinic management and improved client relationships.

The tour is structured as a step-by-step walkthrough. As you navigate through different screens, pop-up guides will provide clear explanations and highlight key features. You’ll see real examples of how the “Book now” button and floating widgets appear on a clinic’s website, and how pet owners can easily book appointments. Take the online product tour here.