Clinics using Vetstoria’s real-time online booking showcases their live availability. When a slot is selected by the pet owner and the booking is confirmed, Vetstoria instantly updates the clinic’s schedule.

If two users are trying to book the same slot simultaneously, the first to complete the process secures it. The second user is informed that the slot is no longer open.

This rule applies to both bookings made online by pet owners, and those made in the clinic by your receptionist. This tool eliminates the possibility of double bookings and offers numerous benefits to both the clinic and pet owners. There are a range of rules that clinics can apply to limit the real-time availability that is shown to their clients at any given time.

Learn more about our customisation options.

Vetstoria reduces phone calls by shifting routine scheduling away from your front desk and directly onto your website.

By offering 24/7 online booking that syncs in real-time with your practice management software, pet owners can secure appointments, fill out new client forms, and even pay deposits without ever picking up the phone.

This automation filters out high-volume inquiries, allowing your team to escape the “constant ringing” and focus their energy on in-person patient care and much-needed downtime.

Our sophisticated configuration tools will allow you to schedule those new clients with the right vet at the right time. Using the new client form you can obtain more details from new clients prior to booking an appointment, such as the pet’s temperament, breed, age, and a variety of other factors.

You can also add any custom questions and ask for previous doctor details to get all of the information you need from the pet owners. Whether at the front desk, over the phone, or online, Vetstoria Pay streamlines transactions to make them smoother and more cost-effective with market-leading rates.

Vetstoria allows you to prioritise appointments in the way that best suits you. For example, you may prioritise sick pet appointments over vaccines, or returning clients over new clients.

Our ‘reserved slot count’ feature makes it possible for you to hold spaces for particular appointment types each day. You can also use our ‘gap to earliest available slot’ feature, which allows you to prevent clients from booking certain appointments without enough advanced notice.

For example, you may set a 48-hour gap to the earliest slot for vaccinations so that people are not able to book same-day vaccinations. This feature is particularly helpful if you need time to order in medication or prepare for certain appointment types. These features allow you to customise Vetstoria to give you complete control over who you see and when.

Vetstoria is clever enough to detect particular words or appointments that may be an emergency. In these cases, it will inform the client that it appears to be an emergency and instruct them to call the clinic instead.

We have a large range of emergency trigger words like ‘blood’, ‘diarrhea’, ‘vomiting’, and all the common misspellings too! The trigger words you use for emergencies, and the messaging that you display to clients, can be completely customised by you.

For example; instead of showing a message that tells the client to call you, you may have another service you want to direct them to or another clinic that tends to emergencies. You can easily add this information to make it nice and easy for the client to take the necessary steps to help their pet.

Yes, you can. Vetstoria is clever enough to detect particular words or appointments that may be an emergency. In these cases, it will inform the client that it appears to be an emergency and instruct them to call the clinic instead. The triggers you use for emergencies, and the messaging that you display, is completely customisable by you.

For example; instead of showing a message that tells the client to call up, you may have another service you want to direct them to, or another clinic that tends to emergencies. You can easily add this information to make it nice and easy for the client to take the necessary steps.

• Update your hold message: update your clinic’s hold message to inform callers about the option to book online through Vetstoria.
• Use social media channels: leverage your social media channels to spread the word about online bookings. Share posts, stories, and updates about the convenience of using Vetstoria for scheduling appointments.
• Print posters in the clinic: create informative posters and display them within your clinic.
• Send text and email notifications: send text and email notifications to your clients, informing them about the ability to book appointments online through Vetstoria.
• Use our Online Booking content pack: we offer an online booking content pack that contains pre-made materials such as graphics, templates, and text that you can use to promote online bookings. Check out our Online Booking content pack here.
• Leverage your Google Business Profile: Ensure you have an active Google Business Profile (or create one). Once set up—a process our 24/7 support team can help you with—a “Book Online” button will appear on your Google Business Profile. This allows pet parents to book appointments directly through Google Search or Maps.

The Vetstoria Product Tour is an interactive guide designed to walk you through the full capabilities of the Vetstoria platform. It showcases our comprehensive solutions, including Vetstoria Veterinary Online Booking and Vetstoria Websites, demonstrating how they can streamline your clinic’s operations and enhance your online presence.

You’ll gain a deep understanding of:

• Vetstoria Veterinary Online Booking: See how seamless online appointment scheduling works, from initial client interaction to instant confirmation, and how it reduces phone calls and frees up your team’s time.
• Vetstoria Websites: Discover how our beautifully designed, SEO-optimised websites help you stand out online, attract new pet parents, and grow your client base.
• The complete Vetstoria platform: Understand how all components work together to provide a holistic solution for efficient clinic management and improved client relationships.

The tour is structured as a step-by-step walkthrough. As you navigate through different screens, pop-up guides will provide clear explanations and highlight key features. You’ll see real examples of how the “Book now” button and floating widgets appear on a clinic’s website, and how pet owners can easily book appointments. Take the online product tour here.