Webinar: Will Automation Change The Role of The Veterinary Receptionist?

3 min read
Vetstoria’s very own Julien Renard has a round-table discussion with fabulous guests

Thu 17th September 2020, 12:30 pm – 1:30 pm (BST)

Vetstoria will be hosting a very special round-table discussion on the popular platform – The Webinar Vet – with fabulous guests on the topic of automation and receptionists.

Click here to register for free on The Webinar Vet website. (More info below)
You don’t need a paid subscription but you’ll need to register with The Webinar Vet and set up an account to watch the FREE webinar.


The automation revolution has been accelerated by COVID-19, which has sent many practices and pet-owners onto a steep learning curve to use automated technology.

Whilst the skills of veterinary surgeons and nurses (technicians) are hard to automate, the traditional role of the receptionist, as some practices have proven, is precarious. Will the role cease to exist or simply evolve?

Our panellists will address COVID-19’s impact on the industry while outlining the most significant challenges receptionists currently face. They will then discuss how automation can support receptionists, and what that means for the role of the receptionist going forward, before opening up to the audience for Q&A’s.

Meet our panelists

Alison Lambert – Co-founder – Onswitch

Alison is a well-known industry speaker and customer service expert who is also the co-founder of Onswitch, a veterinary business management consulting company. Onswitch exists to Inspire Change and create customer-centred practices where pets, equine and livestock receive the best care.

Kate McMorris – Veterinary Surgeon & Director – Seadown Veterinary Services
BVetMed, CertVOphthal, MRCVS

Vetstoria power-user, Kate McMorris, is a veterinary surgeon and director of UK-based practice, Seadown Veterinary Service. Kate’s creative use of Vetstoria during COVID-19 ensured healthy growth and smooth operations for her practice.

Julien Renard – CEO & Founder – Vetstoria

Julien is CEO and Founder of Vetstoria, the industry-leading veterinary booking platform used by over 2000 practices globally to streamline operations, improve customer experience and maximise revenue. Prior to becoming an entrepreneur, he worked as an emergency veterinarian across Europe and the UK.

Watch it live

Register to watch the webinar through the The Webinar Vet platform using the link below:


PLEASE NOTE: unlike most webinars on The Webinar Vet which you need a paid subscription for, this webinar is FREE.

However, if you are already registered with the Webinar Vet and want to add this to your schedule, simply click “Add to list”.

Once registered you will receive a link to watch the webinar live. And if you can’t make the live viewing, the webinar recording will be sent to you after.