Want to be discovered by more pet owners online?
First impressions matter. We optimise your website for search and integrate it with your social channels so your clinic is easy to find—and easy to trust. Targeted campaigns then drive bookings around the clock, delivering a seamless experience for pet owners while increasing revenue.
Over 10,000 clinics trust Vetstoria to book more than 900,000 appointments every month.
Everything you need to attract and retain clients
With Vetstoria, every step of the client journey is covered, helping you reach more pet owners, reduce calls, and grow your practice.
Answer common questions, showcase your services, and guide pet owners to make a booking online.
Let pet owners book anytime, including out-of-hours, with payments, reminders, and screening included.
Vetstoria’s analytics will help you track performance and boost loyalty.
Be the top choice in local search
Most pet owners start their search on Google. We optimise your website for search to ensure your clinic ranks at the top, while our Reserve with Google integration lets new clients book directly from your search listing. It’s the fastest way to turn a search into a scheduled appointment.
- Search optimised: Built to rank high for the keywords pet owners use most.
- Reserve with Google: A "Book" button directly on your Google profile for instant conversion.
- Fast & mobile-ready: High-performance pages that Google favours and clients love.
More than a third (36%) of pet parents regard a poor website as a deal-breaker.
Increase your reach and acquire new clients online
A professional website builds trust and improves visibility in search results. Combine this with online booking, and new pet owners can discover your clinic, learn about your services, and book in minutes without ever needing to call.
- More than looks: A professional website builds trust and visibility in search.
- Your digital front desk: Your website works round the clock to guide pet owners and take bookings.
- Answers at a glance: Show services, prices, and location upfront so clients don’t need to call.
Online appointment scheduling made easy
Pet owners love convenience. Make it easy to book appointments anytime on any device by offering real-time online booking via your website – no more phone calls or waiting on hold.
- Around-the-clock access: Pet owners can book appointments anytime, day or night, including out-of-hours bookings.
- Mobile-friendly: Works effortlessly on any device.
- Instant confirmation: Appointments instantly sync with clinics’ calendars.
Over a third (34%) of pet parents experiencing issues booking an appointment cited the lack of an online booking option as a problem.
Integrate your social channels with Vetstoria
Link Vetstoria’s booking platform to your website, Google My Business, Facebook, or any other social account to make appointment scheduling easy and accessible.
- Reserve with Google ready: Allow bookings directly from your business listing.
- Social media integration: Turn social media engagement into confirmed appointments.
Create easy-to-track marketing campaigns
With our campaign URL builder, you can build hyper-customised marketing campaigns with integrated online booking links! Just add rules such as campaign type, date, species, and clinician and share those links across your channels to gain more bookings.
- Save reception time: No more clipboards and waiting for forms to be filled out in your lobby.
- Better client experience: Clients can complete forms at their own pace, from the comfort of their home.
More than 8 out of 10 pet parents consider digital communication and engagement with their vet clinics to be ‘important’ for reminders, post-visit follow-ups, booking appointments, and accessing or sharing pet health records.
Measure how well your practice is doing
Want to know how you can improve your campaigns? What about optimising your slow hours? Vetstoria’s dashboard shows your total number of appointments weekly as well as the number of new clients, the most popular appointment times, and more.
- Appointment trends: Track weekly bookings and spot busy or slow periods.
- Data-driven growth: Use insights to optimise campaigns and improve clinic performance.
Award-winning software trusted by the best in the industry.
From best-in-class websites to seamless online booking, see why thousands of veterinary clinics rate us #1 for functionality and support.
4.8★
customer rating on Capterra, ranking #1 in online booking overall!
“We have quite an old client base. Some of them surprise me. We have some 80-year-olds who use Vetstoria’s online booking and love it. The clients love the ease of booking at any time. They’ve got much more flexibility and time at their leisure to pick what they want. The ball’s more in their court.”
Tom Llewellyn Partner
Clinical Director and Veterinary Surgeon | Forest veterinary clinic
“We’re getting clients we wouldn’t have before. People working night shifts or those who are too busy during the day can now register and book easily. Before, we may have lost them to a competitor who offered online booking.”
Mark Turnbull RVN
Practice Manager | Westway Veterinary Group
“I believe around 50% of our bookings are made outside of regular business hours. Without Vetstoria’s online booking capabilities, we might not have acquired these clients. If a competitor offered online booking and we didn’t, we could have potentially missed out on 50% of our new clientele.”
Amy Noonan
Compliance & Development Manager | Petmania Vet Surgery
Frequently Asked Questions
Clinics using Vetstoria’s real-time online booking showcases their live availability. When a slot is selected by the pet owner and the booking is confirmed, Vetstoria instantly updates the clinic’s schedule.
If two users are trying to book the same slot simultaneously, the first to complete the process secures it. The second user is informed that the slot is no longer open.
This rule applies to both bookings made online by pet owners, and those made in the clinic by your receptionist. This tool eliminates the possibility of double bookings and offers numerous benefits to both the clinic and pet owners. There are a range of rules that clinics can apply to limit the real-time availability that is shown to their clients at any given time.
We’ve developed a number of mechanisms to ensure that pet owners use the online booking platform in the correct way. First, when a pet owner chooses an appointment option, such as vaccination or consultation, it is possible to show a specific message to clear up any potential misunderstandings. By default, we also block appointments for surgical, dental, and emergency treatments.
When appropriate, we also ask for a stool sample or urine sample and all of this can be triggered by the online booking platform prompts. Of course, this may be customised for each clinic, and these can vary depending on the appointment type.
No, you won’t lose your personal touch! The time you’ll save with Vetstoria enables you to add your personal touch where it is needed most. Your clients will easily book their routine appointments online, when it suits them; freeing up your staff and phone lines for more critical appointments and emergencies. So you can spend more time giving care and attention to those who really need it.
Our sophisticated configuration tools will allow you to schedule those new clients with the right vet at the right time. Using the new client form you can obtain more details from new clients prior to booking an appointment, such as the pet’s temperament, breed, age, and a variety of other factors.
You can also add any custom questions and ask for previous doctor details to get all of the information you need from the pet owners. Whether at the front desk, over the phone, or online, Vetstoria Pay streamlines transactions to make them smoother and more cost-effective with market-leading rates.
Vetstoria allows you to prioritise appointments in the way that best suits you. For example, you may prioritise sick pet appointments over vaccines, or returning clients over new clients.
Our ‘reserved slot count’ feature makes it possible for you to hold spaces for particular appointment types each day. You can also use our ‘gap to earliest available slot’ feature, which allows you to prevent clients from booking certain appointments without enough advanced notice.
For example, you may set a 48-hour gap to the earliest slot for vaccinations so that people are not able to book same-day vaccinations. This feature is particularly helpful if you need time to order in medication or prepare for certain appointment types. These features allow you to customise Vetstoria to give you complete control over who you see and when.
- Update your hold message: update your clinic’s hold message to inform callers about the option to book online through Vetstoria.
- Use social media channels: leverage your social media channels to spread the word about online bookings. Share posts, stories, and updates about the convenience of using Vetstoria for scheduling appointments.
- Print posters in the clinic: create informative posters and display them within your clinic.
- Send text and email notifications: send text and email notifications to your clients, informing them about the ability to book appointments online through Vetstoria.
- Use our Online Booking content pack: we offer an online booking content pack that contains pre-made materials such as graphics, templates, and text that you can use to promote online bookings. Check out our Online Booking content pack here.
- Leverage your Google Business Profile: Ensure you have an active Google Business Profile (or create one). Once set up—a process our 24/7 support team can help you with—a “Book Online” button will appear on your Google Business Profile. This allows pet parents to book appointments directly through Google Search or Maps.
The Vetstoria Product Tour is an interactive guide designed to walk you through the full capabilities of the Vetstoria platform. It showcases our comprehensive solutions, including Vetstoria Veterinary Online Booking and Vetstoria Websites, demonstrating how they can streamline your clinic’s operations and enhance your online presence.
You’ll gain a deep understanding of:
- Vetstoria Veterinary Online Booking: See how seamless online appointment scheduling works, from initial client interaction to instant confirmation, and how it reduces phone calls and frees up your team’s time.
- Vetstoria Websites: Discover how our beautifully designed, SEO-optimised websites help you stand out online, attract new pet parents, and grow your client base.
- The complete Vetstoria platform: Understand how all components work together to provide a holistic solution for efficient clinic management and improved client relationships.
The tour is structured as a step-by-step walkthrough. As you navigate through different screens, pop-up guides will provide clear explanations and highlight key features. You’ll see real examples of how the “Book now” button and floating widgets appear on a clinic’s website, and how pet owners can easily book appointments. Take the online product tour here.
