How to Improve Veterinary Client Communication Without Adding to your Staff’s To-Do List
One area that’s key to client satisfaction and loyalty is having exceptional veterinary client communication. But between patient care, surgeries, administrative tasks, and customer interactions, veterinary teams are almost always stretched thin. So, how can you improve your communication without adding more to your team’s already lengthy to-do list?
The answer: by using intelligent, purpose-built veterinary communication software that automates, simplifies, and enhances your client interactions—without increasing your team’s workload. That’s where Vetstoria comes in!
The hidden costs of manual client communication
Managing appointment reminders, follow-ups, and client inquiries may seem feasible in a small practice, but as your customer base grows, it can quickly spiral into an administrative headache. Not to mention the valuable time manual tasks take away from providing excellent pet care.
Without the right tools, practices often face:
- Missed appointments or late cancellations
- Inconsistent client engagement
- Delayed responses that frustrate pet owners
- Staff burnout due to repetitive, non-clinical tasks
Why great veterinary client communication matters more than ever
Regardless of your location, pet owners today expect more from their veterinary experience—with nearly 1 in 3 pet owners on the verge of switching vets due to the delivery of service not meeting their expectations.1 They want easy access to services, personalised communication, and a convenient, digital-first experience.
96% of people say it’s important that a business communicates effectively with them as a customer.2 More than increasing client satisfaction, powerful veterinary communication software will also help your clinic with:
- Higher customer retention
- Better compliance with treatment plans
- Increased trust and enhanced care delivery
- More positive reviews and referrals
While achieving this level of communication manually isn’t realistic for most practices, Vetstoria’s automations make it easy.
How Vetstoria improves veterinary client communication
More than done-for-you websites and accurate online booking, Vetstoria’s veterinary client communication software is made to solve your veterinary team’s specific challenges, from automating routine tasks to helping you grow your clinic without adding to your workload.
1. 24/7 online booking
Let clients book appointments anytime, from anywhere—without playing phone tag or managing bottlenecks during peak hours. Vetstoria’s customisable online booking platform integrates directly with your practice management system (PMS), providing real-time accuracy and reducing double-bookings.
- Enjoy fewer inbound calls each day
- Increase customer satisfaction with immediate booking confirmations
- Free up front desk staff to focus on other important to-dos
2. Automated appointment reminders
Cut down on no-shows and last-minute cancellations with customisable email and SMS reminders. These are sent automatically, reducing the burden on your team while keeping customers informed and prepared.
- Reduce missed appointments and lost revenue
- Strengthen scheduling efficiency
- Encourage client compliance
3. Pre-appointment efficiency
You can collect medical histories, payments, or use the new client form to make sure you have all the information you need—automatically done for you through Vetstoria Online Booking. Plus, you can use our veterinary communication software to display custom messages and prevent certain appointments from being scheduled online, keeping you in total control of each booking.
- Enjoy smoother appointments
- Reduce time in the waiting room
- Keep your staff prepared with less stress
4. Managed-for-you veterinary websites
Stand out on Google through local SEO, get a beautifully-designed website that fits your brand, and stay focused on pet care while Vetstoria Websites does all the work for you. You’ll be able to effortlessly attract, engage, and retain more customers without having to do any additional work.
- Maintain consistent client engagement
- Get more online bookings
- Drive revenue without extra effort
5. Multi-language support
For clinics in multicultural regions like the Middle East, Asia, or parts of Europe, Vetstoria supports multiple languages, improving accessibility and ensuring clear communication across customer demographics.
Real results from real veterinary practices
Vetstoria is trusted by over 8,000 veterinary teams worldwide. Clinics that choose our veterinary communication software have found a significant decrease in daily call volume, more time saved for staff, and an all-around better client experience that keeps pet owners coming back.
- Great Western Animal Hospital reduced phone calls by 40%
- Petmania Vet Clinic automatically booked 54.7% of appointments after hours
- AniCura Clinic increased client retention by 13%
- Abbeyville Veterinary Hospital secured 2,000 appointments through Vetsoria Websites
Read more Vetstoria customer success stories.
Start improving your veterinary client communication!
Client communication is key for the success of modern clinics—but it shouldn’t come at the expense of your team’s well-being. With Vetstoria’s veterinary communication software, you can enhance every touchpoint of the customer journey while giving your team more time to focus on care, not repetitive administrative work.
Want to improve your communication without adding to your team’s to-do list? Take a quick, self-guided tour or set up your custom demo to see how effortless great communication can be with Vetstoria.
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1 PetDesk: The 2025 Pet Parent Research Report
2 Project.co: Communication Statistics 2025
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