Customer Success Stories

Learn how we help veterinary teams globally to save time and drive revenue with the power of real-time online booking!

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“I personally hate making phone calls. If I want to book an appointment, I like to book it online. Having an online scheduling software not only makes the client experience a lot better but also has the extra benefit of allowing people to book appointments outside of business hours.”

Balint Hamvas, Digital Marketing Coordinator for Pennard Vets

Our Customers

Over 6,000 practices trust Vetstoria to book more than 350,000 appointments every month.

Why our customers love Vetstoria

“90% of bookings are 20-minute vaccinations and 30-minute ear checks. Monday and Friday afternoons are blocked for online booking so there’s flexibility for emergencies.”
Avatar Libbe Soelbeck
Veterinary Nurse
AniCura Varde – Denmark
"Veterinary professionals should consider a solution like Vetstoria because it’s a time-saving tool and helps you tap into the revenue you miss from potential out-of-hours bookings, which amounts to 40% of the total bookings a practice would get."
Avatar Emily Arnold
Senior Marketing Director
Lakefield Veterinary Group
“I love Vetstoria, it’s a practical way to reduce the workload for receptionists and reduce telephone calls. For clients, it's even easier to book in for the right treatment at the right time so pets can live their best lives”
Avatar Kath Chivers RVN
Digital Success Manager
IVC Evidensia

Browse Customer Stories

Reducing calls, saving time and delighting pet owners

See what our customers have to say


"If you are not using Vetstoria you are a dinosaur and we know what happened to them!"

Vetstoria reduces our reception workload. It saves us money as fewer receptionists are required. It never needs a holiday and is never sick. Clients like, no, expect to be able to book online these days. The system takes prepayments so fewer no shows and improved cash flow.

David H. - Founder at Stellar Pet Services Limited


“Comprehensive online booking platform that fully integrates with our practice management system.”

The fact that it fully integrates with RX Works and all of our digital platforms (Facebook, website, Google etc) is fantastic, allowing our clients to seamlessly book an appointment 24/7, freeing up valuable nurse time, as well as making the booking process as easy as possible for our clients. It’s able to be fully customised, allowing us to have 100% control over what appointments are available when, with which vet and for what animal. The customer service and technical support has also been 1st class.

Keenan Edinger, Managing Director at Railway Avenue Veterinary Hospital


"Excellent Online Booking Platform."

Excellent customer service. Vetstoria are a very professional company. Their product is excellent with great back end support. No hesitations in recommending this for other companies wanting to use online booking.

Kimberley G. - Vet


"Vetstoria saves time and money!"

We have been with Vetstoria for almost two year and have nothing but good things to report! We have not had any issues or concerns and they have excellent client service. The integration between our PIMS and PetDesk has been a timesaver for our team and more efficient for our clients.

Bridget M. - Hospital Administrator


"Vetstoria is an exciting program!"

Everyone that I spoke to was extremely helpful and informative and we are looking forward to implementing the program. We are getting ready to go live with Vetstoria, so I don’t have any experince with it as yet, other than the learning process. I like the fact that our clients will be able to schedule their appointments for their pets at their leisure, even when we are closed. This will save us so much time on the telephone, enabling us to take more calls that we might not be able to get to. There were many more options to make our client’s experience with us a wonderful one.

Lisa H. - Practice Manager


"Very happy with this online booking product."

Excellent. The user interface is aesthetically pleasing, it’s user friendly and it has many features that competitor software is lacking.

Deborah M. - Director


"Game changer for veterinary clinics and their teams!"

The ability for clients to schedule appointments for their pets anytime and not have to call the clinic during business hours has been an absolute game changer for us. This allows clients to book an appointment as soon as they get a reminder for services being due or if they have a concern about their pet and not having to wait until we open and then they get busy with work or life and forget or wait until they can’t be schedule at an ideal time. The system is so easy to set up however works best for your practice and allows you to customize so many things to make it work best for you.

Kay T. - Hospital Manager


"Online appointment booking for vets made simple."

The client experience is great and the settings and configurations within the system mean that practices can keep control of their diary whilst also enabling clients to self serve. The Vetstoria team are great to work with and continue to bring innovative tech solutions to the veterinary industry.

Justin Phillips


"A digital revolution for vets."

The perfect integration with our PMS system, the immediate diary synchronisation, the flagging of client mismatch and the absolute customisability.

Vanessa N. - Director & vet


"The platform is easy to use with helpful and intuitive graphics."

I was a little nervous about the whole process. I thought it would be a huge undertaking. I could not have been more surprised. The platform is easy to use with helpful and intuitive graphics. My tutor/ launcher Victoria could not have been more helpful. Vetstoria has helped to reduce the strain on reception freeing them for that all important personal call. Priceless.

Diary Vets


"Vetstoria is a Great help to Reception Team"

Everybody that I have spoken with has been truly pleasant and always makes sure my questions are answered before finishing a phone call or email chain.

Samantha A. - Practice Manager


"We can now use that extra time to spend on our patients."

As a dutch vet clinic we are very happy that we started using Vetstoria. We are a small clinic with just one vet and one vet tech and it saves us so much time on the phone. We can now use that extra time to spend on our patients. It makes it easier for owners to schedule an appointment and a lot of appointments are made when we are closed, so in the evening or weekends. I can recommend every vet clinic, even the smaller ones to transition to online booking. Also the support you get from Vetstoria is great. They take time to explain everything to you and even when you have a question or problem. Thanks a lot Vetstoria!

Diana Bolt


"Great app and system that integrates seamlessly with our own PMS."

Above and beyond the system, we received outstanding support from James who has the ultimate combination of veterinary experience, tech savvy ability and genuine enthusiasm for enabling you with technology that supports your veterinary services. Start to finish a pleasure to deal with and the online booking options have proved invaluable within the first hour of going live…

Debenham Vets


"Paw- Mazing Product!"

Great! Training was a breeze and the product is straight forward. I love that clients can schedule when they have time to do so. Vetstoria has a great reputation – We also switched to PetDesk and Whiskercloud.

Carie A. - Office Manager


"Impressive, has saved us a lot of reception hours in admin."

Integrates well with our current PMS and is easy to configure to allow different appointment types. Good level of control over what is booked when without being too cluttered. Interface is easy to navigate and use – intuitive.

Simon Knowles - Clinical Director, The Neighbourhood Vet


"I couldn't recommend Victoria and her team at Vetstoria highly enough."

The help they give in setting up the system is exemplary, and her working with us to find solutions and innovative work-arounds for more complex functionality is exactly what is needed in busy businesses.
The ease of implementing the vetstoria tool is a really nice surprise for a busy hospital like us where we really don’t have a lot of time or resources to spend on a project like this; and the results are really impressive.
A big thank you to Victoria…

Finbarr Heslin


"Very happy with this easy to use product."

Positive experience overall. Increase in new clients intakes as they can make bookings for the next morning overnight. Our phone calls to book appointments are definitely reduced and clients love the convenience of easily booking out of business hours.

Kirrily M. - Veterinarian & Practice Owner


"Fantastic customer support."

Helps us retain clients who like to book online, captures those who look at our website and allows us to put new clinics and ideas out on on website. Vetstoria integrates perfectly with our PMS, its seamless booking system on our website is customised and reliable. I highly recommend this product to anyone needing online booking – its easy to use, and if you get stuck, customer support is always there to answer even the silliest of questions!

Sian D. - Practice Manager

Vetstoria Customer Study

The Impact of Online Booking on “Personal Touch”: A Survey of 104 Veterinary Practices

Online booking saves time for veterinary teams every day, but some fear that it may limit the “personal touch” that they have with pet owners. We set out on a quest to discover whether this was true for practices that use Vetstoria.

Based on the data collected from 2nd – 16th December 2020

read the full report