Vetstoria Demo Webinar:

How to Enhance Your Pet Owner Experience with Online Booking

Tuesday 23rd February 2021 | 12 PM PST | 45 minutes

You'll learn:

  • Why a great pet owner experience is essential for your practice
  • Pet owner trends in 2020/2021
  • What today's pet owners expect from a practice
  • How Vetstoria enhances the pet owner experience (live demo)
  • What pet owners and practice teams think about Vetstoria

Talk summary:

With COVID-19 presenting challenges, such as new rules, furloughed staff, and a sharp rise in pet ownership, veterinary teams are busier than ever.

Unfortunately, this means less time for your team to spend nurturing valuable relationships with your loyal customers and negatively impacting the pet owner experience.

This is worth considering since your existing customer-base are your biggest ambassadors as well as your biggest critics. In fact, 96% of dissatisfied customers won’t complain to you but will tell 15 people on average. Hence, veterinary practices must maintain focus on providing an outstanding experience for pet owners.

During the webinar, Vetstoria’s very own Andrew Luna, will explain why pet owner experience is so important for veterinary practices, touching on pet owner trends witnessed in the past 12-months and outlining what today’s pet owners expect from your practice.

He will then walk through how the Vetstoria online booking platform can enhance the pet owner experience, whilst saving hours for your team, before showcasing feedback from both pet owners and practices that use Vetstoria. The webinar will end with a Q&A session, where you can ask any questions you may have.



Andrew Luna

Head of Sales (North America)


Andrew Luna leads Vetstoria’s North America division, and spends every day helping independent veterinary practices and groups solve their biggest headaches. Andrew has over 10 years of veterinary industry experience in general practice, emergency, specialty, and consolidation. He’s passionate about supporting the people of pet care, and making vet med better for everyone!