How to Enhance Your Pet Owner Experience with Online Booking

With COVID-19 presenting challenges, such as new rules, furloughed staff, and a sharp rise in pet ownership, veterinary teams are busier than ever.

Unfortunately, this means less time for your team to spend nurturing valuable relationships with your loyal customers, and a negative impact on the pet owner experience.

This is worth considering since your existing customer-base are your biggest ambassadors as well as your biggest critics. In fact, 96% of dissatisfied customers won’t complain to you but will tell 15 people on average. Hence, veterinary practices must maintain focus on providing an outstanding experience for pet owners.

During the webinar, our Business Development Manager, Edel Burke (RVN), will explain why pet owner experience is so important for veterinary practices, touching on pet owner trends witnessed in the past 12-months and outlining what today’s pet owners expect from your practice.

She will then walk through how the Vetstoria online booking platform can enhance the pet owner experience, whilst saving hours for your team, before showcasing feedback from both pet owners and practices that use Vetstoria. The webinar will end with a Q&A session, where you can ask any questions you may have.