Will Automation Change the Role of The Veterinary Receptionist?

You’ll learn:

  • The COVID-19’s impact on the veterinary industry
  • The biggest challenges receptionists currently face
  • How automation can support receptionists
  • What this means for the role of the receptionist going forward

Talk summary:

The automation revolution has been accelerated by COVID-19, which has sent many practices and pet-owners onto a steep learning curve to use automated technology.

Whilst the skills of veterinary surgeons and nurses (technicians) are hard to automate, the traditional role of the receptionist, as some practices have proven, is precarious. Will the role cease to exist or simply evolve?

Our panelists Alison Lambert (BVSc CMRS MRCVS), Co-founder of Onswitch, Kate McMorris (BVetMed, CertVOphthal, MRCVS), Veterinary Surgeon & Director of Seadown Veterinary Services, and Julien Renard (DVM), CEO & founder of Vetstoria, addressed COVID-19’s impact on the industry while outlining the most significant challenges receptionists currently face. They then discussed how automation can support receptionists, and what that means for the role of the receptionist going forward.