Inside Vetstoria: Intelligent Triage to the Rescue

Short on time? Here’s the breakdown!

Intro (00.17)
Summary (01.25)
What is triaging? (01.48)
When do we triage? (02.34)
What do we triage? (03:25)
How does Vetstoria help? (04:58)
– System messages (05:57)
– Appointment screening (07:14)
– Creating disclaimers (09:45)
– Disclaimers and instructions for appointment types (10:55)
– Managing multiple calendars for online booking (12:11)
– Creating appointment types (13:22)
– Setting appointment duration (16:30)
– Excluding slots from being available to clients (17:09)
– Telemedicine (18:42)
How does it look from the pet owners’ perspective? (21:17)
Recap (30:57)
Questions! (35:57)

Grab a cup of coffee or tea for this quick demo!

The veterinary profession has had to adapt to many changes in the last year. This includes ensuring work demands in the practice are manageable, our teams are supported, and pet owners can access services for their beloved pets. With this in mind, prioritizing appointments and ensuring pet owners have the correct information is crucial. This live demo will take you through the best practices in how Vetstoria offers intelligent triage to pet owners while saving time for your staff.

What you’ll learn:

  • What is veterinary triage
  • When and why triaging appointments is necessary
  • How to set up Vetstoria to automate triage [Demo]
    • What is Appointment screening?
    • Telemedicine to the rescue
    • Customizing appointment types
    • Disclaimers
  • Best practices in triaging appointments