You’ll learn:

• Why a great pet owner experience is essential for your practice
• Pet owner trends
• What today’s pet owners expect from a practice
• How online booking improves customer service (with real-life examples)
• What practice teams using Vetstoria think about online booking

Talk summary:

With COVID-19 presenting challenges, such as new rules, furloughed staff, and a sharp rise in pet ownership, veterinary teams are busier than ever.

Unfortunately, this means less time for your team to spend nurturing valuable relationships with your loyal customers and negatively impacting the pet owner experience.

This is worth considering since your existing customer-base are your biggest ambassadors as well as your biggest critics. In fact, 96% of dissatisfied customers won’t complain to you but will tell 15 people on average. Hence, veterinary practices must maintain focus on providing an outstanding experience for pet owners.

During the webinar, our Business Development Manager, Edel Burke (RVN), will explain why pet owner experience is so important for veterinary practices, touching on pet owner trends witnessed in the past 12-months and outlining what today’s pet owners expect from your practice.

She will then walk through how the Vetstoria online booking platform can enhance your customer service whilst saving hours for your team. She will also have two Vetstoria clients, Dr. David Hodges, Vet, and Owner of Stellar Vets, and Sarah Bennett (RVN), Practice Manager at The Vet Clinic, joining her to share their experiences of how Vetstoria helps them improve their customer service.

Moreover, the webinar will end with a Q&A session where you can ask any questions you may have.