Less phone time, more care time

We often talk about how the younger generations are digital natives but the pandemic has turned older generations into millennials. According to a study by Kings College London, 47% of people over the age of 75 were recent internet users. Online grocery shopping during lockdown, vaccination appointment booking and digital covid passport have all become too familiar to people of all ages, not to mention that people had already been booking flights and hospitality services online. 

Veterinary appointments and triaging are no exception, as proven by 3000 Vetstoria customers worldwide. In this joint webinar with UVG, we will demonstrate how online booking has evolved to the point where it can completely replicate your own booking workflow, as well as some tips and tricks to help you save hours of admin time and enhance your customer service.

You’ll learn:

1. How online booking can easily pay for itself with savings in staff time and increased efficiency
2. How to access online reports showing how and when your clients are using your online booking service
3. How a large number of pet owners book their appointments on Vetstoria when the practice is closed
4. How we can configure your online booking to neatly align with your existing bookings workflow
5. The ease of onboarding, testing and implementation for Vetstoria and your practice management software
6. How to enable mandatory deposit or upfront payments during the appointment booking process to reduce no-shows
7. Recommendations for migrating your clients to use online bookings