Vetstoria & CVS

A world where your clients can book appointments anytime, anywhere.

Real-time online booking, synced with over 30 PMS to give you control and visibility over your clinics’ schedules.

Click on the video and see how it works.

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We know adopting new tech can be stressful

Some folks are worried about losing control of their schedule, pet owners booking wrong appointments, or missing appointments that should be emergencies.

We urge you to watch this quick video from our co-founder and veterinary surgeon Julien Poublon – as he will break down and address some of these concerns, showing how actually, online booking will be your teams’ new best friend!

Getting started is easy

You are in control of your journey to using Vetstoria. We offer two options to get started: fast track (a form + 1 call) or standard (a form + 2 calls).

Our most successful clinics usually appoint a Vetstoria champion, someone who will be responsible for coordinating with our onboarding teams

See how onboarding works

We sync with your PMS in real-time.

This means that when a customer is booking an appointment with you, you control the availability they can see – Vetstoria will check this with your PMS twice per booking to ensure there are no conflicts in scheduling.

Your team will no longer need to handle non-urgent calls, perform manual appointment reminders or untangle a mess of double booked appointments.

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Vetstoria Customizations

Extreme customisation

With Vetstoria you can customise exactly who can book an appointment, when, and with which clinician.

Some examples are:

  choosing how many, and when, new customers can book      appointments,

  hold spaces for emergency appointments, but release the      slots if needed

  triage potential emergency appointments, based on      language used during booking,

  account for vets with different skills, needs, expectations      and working hours, or offer nurse appointments.

There are dozens of customisation options – so you can relax knowing your customers can only book the appointments you want them to.

See all customisations

Free marketing resources for your clinics

If you’re looking to announce that you offer online booking, launch promotional campaigns or try to educate your pet owners, we can help.

Our team is constantly creating editable templates that you can download and either edit to fit your branding, or share immediately.

Get all the resources here

Our world class customer support team.

Meet your Vetstoria team

They’ll get you set up super quickly, and talk you through our tried and tested ways of easily onboarding clinics across large corporates.

If you’re someone who enjoys data, check out these stats about online booking…


of new client appointments are made online


of online appointments are made outside of office hours


of online appointments are made via a mobile device


of pet owners are satisfied with appointments they book online

What others say about Vetstoria

Emily Arnold

"Veterinary professionals should consider a solution like Vetstoria because it’s a time-saving tool and helps you tap into the revenue you miss from potential out-of-hours bookings, which amounts to 40% of the total bookings a practice would get."

Emily Arnold, Senior Director - Marketing, Lakefield Veterinary Group

Want to learn more?

If you’d like to chat a bit more about Vetstoria, book a consultation with your customer success manager!

Book a consultation